WorshipFillWorshipFill

Privacy Policy

Last updated: February 28, 2026

1. Introduction

WorshipFill ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application and website (the "Platform").

By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide

CategoryData Collected
Account InformationName, email address, phone number, password
Profile InformationStage name, bio, instruments, skill level, profile photo, cover photo
Portfolio ContentVideos uploaded to your musician portfolio
Organization DataChurch name, address, denomination (for Church Admins)
Payment InformationProcessed by Stripe — we store Stripe account IDs and payment status, not card or bank details
CommunicationsMessages sent through the Platform, review content

Information Collected Automatically

CategoryData Collected
Location DataGPS coordinates during check-in (used to verify presence within 150 meters of the venue)
Device InformationDevice model, operating system, app version, build number
Usage DataActions taken in the app (invites sent, fills completed, pages viewed)
Crash ReportsError stack traces, device state, and OS version when the app encounters an error

Information from Third Parties

  • Firebase Authentication: Authentication tokens and user identifiers for sign-in (email/password, Google, or Apple).
  • Planning Center Online: If you connect your PCO account, we access your service schedules, team assignments, and basic contact information to sync with WorshipFill.
  • Stripe: Account status, payout eligibility, and payment confirmation details.

3. How We Use Your Information

We use your information to:

  • Operate the Platform: Create and manage your account, facilitate bookings between Church Admins and Musicians, process payments.
  • Match Musicians to Fill Requests: Our matching engine uses your instrument, location, reliability score, and endorsement count to rank and suggest Musicians for open fill requests.
  • Verify Check-In: Your GPS location is used at check-in time to confirm you are within 150 meters of the venue. Location data is not tracked continuously.
  • Calculate Reliability Scores: We automatically track attendance, punctuality, and cancellation patterns to compute a Reliability Score (0–100) visible on your profile.
  • Process Payments: We share necessary information with Stripe to process payments, including the 9% platform fee (minimum $10, maximum $75).
  • Send Communications: Transactional emails (invitations, payment confirmations, booking updates) sent via SendGrid.
  • Improve the Platform: Analytics and crash reports help us fix bugs and improve the user experience.

4. How We Share Your Information

We do not sell your personal information. We share data only as follows:

With Other Users

  • Church Admins can see Musician profiles, including name, instruments, reliability score, reviews, and endorsements.
  • Musicians can see church organization names, locations, and fill request details.
  • Reviews are visible to both parties after a completed engagement.

With Service Providers

ProviderPurpose
StripePayment processing and musician payouts
SendGridTransactional email delivery
TwilioSMS message delivery (when SMS consent is granted)
Firebase (Google)User authentication
Google Cloud StorageProfile photos and portfolio video storage
Planning Center OnlineService schedule sync (only if you connect your account)

Mobile Information & SMS

Mobile information and phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are used solely to deliver SMS messages you have explicitly opted in to receive (e.g., fill-request invitations, scheduling reminders, payout notifications, account security codes), and may be passed to our SMS delivery provider (Twilio) only for the purpose of sending those messages. SMS consent is collected separately from this Privacy Policy and our Terms of Service, and can be revoked at any time by replying STOP to any message or by toggling SMS Consent off in the WorshipFill app under Settings → SMS Consent. See the SMS Program details page for more information.

Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account:

  • Your personal data (name, email, phone, avatar) is anonymized.
  • Your display name is replaced with "Deleted User."
  • Transaction records and reliability history are retained in anonymized form for platform integrity.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate information in your profile.
  • Delete your account and associated personal data (via app settings).
  • Export your data in a portable format.
  • Opt out of non-essential communications.

To exercise these rights, contact support@worshipfill.center.

7. Security

We implement industry-standard security measures to protect your data:

  • HTTPS encryption for all data in transit.
  • Helmet middleware for HTTP security headers.
  • Rate limiting to prevent abuse.
  • Input sanitization and validation on all API endpoints.
  • Firebase Authentication for secure sign-in.
  • Payment data handled exclusively by Stripe (PCI-compliant).

No system is 100% secure. If you become aware of a security vulnerability, please notify us immediately at support@worshipfill.center.

8. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a user is under 18, we will promptly delete their account and associated data.

9. Cookies and Local Storage

The WorshipFill mobile app uses device local storage (AsyncStorage) to persist session data, preferences, and cached information. The website may use cookies for session management. We do not use third-party advertising cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app or by email. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: support@worshipfill.center
Website: worshipfill.center

Home Terms of Service Contact